Shopify problems, resolved behind your agency.

Suitable briefs include Liquid and theme errors, broken sections, responsive issues, product or collection template problems, cart and form behaviour, app conflicts, storefront regressions and focused performance investigation. We first reproduce and assess the issue before confirming the fix.

We avoid making unverified changes directly to the published theme. Where the store allows it, work is prepared in a duplicate or development theme, reviewed against the agreed journeys and published only after agency approval.

No. The visible symptom may come from theme code, an app, an external integration, store data or a platform limitation. We need reproducible steps, suitable access and a technical review before confirming responsibility, feasibility and effort.

Agreed fixes can be prioritised while the £1,800 monthly Ecommerce Partner plan is active, subject to available capacity and the one-active-workstream rule. You choose whether the current priority is store delivery, updates or fixes. Large inherited-code audits, emergencies and separately owned systems may need their own scope.

The standard plan does not promise emergency response or guaranteed same-day resolution. Critical incidents require confirmed availability, access and a separate incident scope. Our normal communication target is within two working hours during the agreed UK-hours window.

We can investigate the theme and integration points we can access. If the fault sits inside a third-party app, the app provider may need to change it. We document the evidence, apply safe theme-side changes where appropriate and coordinate the technical handoff through your agency.

We can audit theme code, assets, rendering behaviour and third-party scripts using suitable diagnostic tools. Performance work starts with evidence and representative pages; we do not promise a particular score before store content, apps, tracking and external dependencies are reviewed.

We usually need collaborator access with the minimum required permissions, the affected URLs, devices, reproducible steps, expected behaviour, recent change history and access to relevant code or third-party systems. Work starts when the information required for the current investigation is ready.

While an active plan remains in place, there is no fixed number of revision or development rounds for the agreed priority. The team works on one active workstream at a time, and timing continues to depend on complexity, approvals, access and third-party response times.

Yes. We can sign an NDA, work through your Slack, email or project-management workflow and remain behind your agency. Direct client communication happens only when you request it.